Frequently Asked Questions

What sets Sage Wellness apart from other counseling offices?

We focus on exceptional counseling and an exceptional experience. We prioritize the therapist-client match, encourage clients to reach out to their therapist between sessions when extra support is needed, run sessions on time, and provide a calming boutique environment with tea and other beverages at every visit. Our counseling team meets regularly to collaborate on best practices so your care stays tailored to your goals.

How much do therapy sessions cost?

Individual therapy sessions (45 to 53 minutes) range from $130 to $220 depending on the provider. Couples and family therapy sessions (45 minutes, with 60 or 90 minute options) range from $150 to $235 depending on the provider. Group therapy is $85 per 90-minute session. Sessions longer than the standard length are prorated, and payment is due at each session.

Do you accept health insurance?

Some of our therapists are in-network with Aetna, Cigna, and Florida Blue. Other therapists are out-of-network providers. If we are not in-network with your plan, we can provide monthly superbills with the information needed to request out-of-network reimbursement. The chart on our Meet the Team page shows pricing and which therapists accept insurance.

What forms of payment do you accept?

We accept debit and credit cards, including HSA and FSA cards. If you are using Aetna, Cigna, or Florida Blue, our insurance platform will show your expected benefits and session costs.

How do I file for out-of-network reimbursement?

We collect the full session fee and provide a monthly PDF invoice that includes your receipt of service, session code, diagnosis, and amount paid. Many insurance companies let you upload this invoice to their online portal, and the reimbursement is sent directly to you. We recommend calling your insurance company to confirm your mental health benefits, deductible, and out-of-network coverage.

Why do some clients choose not to use insurance for therapy?

Some clients prefer to privately pay so a mental health diagnosis is not added to their medical record, to protect their confidentiality, or to stay in full control of their treatment. Many insurance plans set limits on the number or length of sessions, while private pay allows you and your therapist to decide what treatment is best for you.

How do I pick the right therapist?

We encourage you to read our therapist bios and notice who you resonate with. Our office team can also help match you based on your goals, schedule, and insurance. If at any point you feel another counselor would be a better fit, let us know and we will help you connect with someone new.

Do you offer a free consultation?

Yes. We offer a complimentary 10-minute phone consultation with a potential therapist. You can briefly share what brings you to counseling and your goals, and the therapist will share treatment recommendations and how they would support you. If you feel ready, they can schedule your first appointment during the call.

What happens during my first therapy session?

Before your first session, you will complete online paperwork about your concerns and goals. Your counselor will review confidentiality and practice policies, get to know you, and discuss your current life and history. Many clients leave the first session with a skill to begin practicing, and your counselor will share treatment recommendations and ask how understood and comfortable you felt.

How long does therapy usually last?

Our goal is to help you become your own therapist. Most clients start with weekly sessions to build momentum and skills, then space sessions out as confidence grows. Sage Wellness clients attend an average of 8 sessions before taking a break, and you are always welcome to return. Some clients enjoy ongoing check-ins to maintain their progress.

Do you offer telehealth counseling?

Yes. We offer secure video and phone sessions through a HIPAA-compliant platform for Florida residents. You will receive a unique link before each session. For the best experience, use a secure internet connection, find a private space where you can speak freely, and stay stationary rather than driving during your session.

Where are your Gainesville offices located?

We have two offices in Gainesville: our 8th Ave office at 4881 NW 8th Ave, Suite 1, Gainesville, FL 32605, near Cofrin Park and Newberry Road, and our Haile Village office at 4850 SW 91st Terr, #P102, Gainesville, FL 32608, in the Haile Village Center. Both offer free parking.

What are your appointment hours?

Therapy sessions are available Monday through Friday from 8:00 am to 8:00 pm. Our office team is available weekdays from 9:00 am to 5:00 pm by phone or text at (352) 474-8882.

What ages do you work with?

We are honored to work with clients ages 5 and older, including children, teens, college students, adults, couples, and families.

Can I contact my therapist between sessions?

Yes. Life does not always wait for your next appointment, so our clients are encouraged to contact their therapist between sessions if they would benefit from additional support. In an emergency, call 911, call or text 988, or contact the Alachua County Crisis Center at 352-264-6789.

What is your cancellation policy?

Missed appointments or cancellations made within 24 hours of your scheduled session are charged the full session fee. We ask for at least 24 hours of notice so we can offer the time to another client.

What is a Good Faith Estimate?

Under the No Surprises Act, you have the right to receive a Good Faith Estimate of the expected cost of your care. Because therapy frequency is determined by you, we provide a general estimate based on twice-monthly sessions for one year. Questions about your estimate can be directed to our office at (352) 474-8882.

Can my therapist write a letter of support?

Once an ongoing therapeutic relationship is established, your therapist may be able to document, with your written consent, that you are receiving treatment, such as for a student medical withdrawal. This is at your therapist’s discretion and is not guaranteed. We do not write Emotional Support Animal (ESA) letters.

Do you offer counseling for UF and Santa Fe College students?

Yes. Our 8th Ave office is about an 8-minute drive from both the University of Florida and Santa Fe College. We help students with college adjustment, anxiety, relationships, motivation, imposter syndrome, and more, with evening appointments and telehealth available.